Privacy

1) What personal information we collect

When you use our online booking system, we may collect:

• Name

• Email address

• Phone number

• Appointment-related details you submit (e.g., requested service, preferred date/time, notes)

We do not intend to collect sensitive information (e.g., health information) through the booking form. Please avoid entering sensitive details in booking notes unless we specifically request it.

2) How we collect personal information

We collect personal information when you:

• submit a booking request via our website,

• contact us by phone, email, or messages about an appointment,

• interact with the Site (see “Cookies & analytics” below).

3) Why we collect, use, and disclose it

We collect and use your information to:

• process and manage appointment booking requests,

• contact you to confirm, update, or change appointments,

• provide services to you,

• send appointment reminders and booking-related messages,

• improve our service operations and customer experience,

• comply with legal obligations and resolve disputes.

4) Disclosure to third parties

We may disclose your personal information to:

• our staff and contractors who need it to manage bookings and provide services,

• service providers who support our website/booking operations (e.g., web hosting, booking software, analytics, email/SMS providers),

• professional advisers (lawyers/accountants) where necessary,

• authorities where required or authorised by law.

We do not sell your personal information.

5) Overseas disclosure

Some of our technology providers (e.g., hosting, cloud systems, analytics, email/SMS tools) may store or process data on servers outside Australia. Where this occurs, we take reasonable steps to deal with providers who implement appropriate safeguards.

APPs recognise obligations around overseas disclosures and transparency in privacy policies.

6) Cookies & analytics

Our Site may use cookies or similar technologies to:

• keep the Site working properly,

• understand usage (e.g., pages visited, device/browser type),

• improve performance and user experience.

You can usually disable cookies through your browser settings, but parts of the Site may not work correctly if you do.

7) Direct marketing

If we send marketing messages (e.g., promotions), we will do so in line with applicable Australian laws and provide a way to opt out. You can opt out anytime by using the unsubscribe option (if provided) or contacting us.

8) Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes access controls and using reputable service providers. However, no method of transmission or storage is 100% secure.

9) How long we keep information

We keep personal information only for as long as needed to:

• manage bookings and provide services,

• meet legal/accounting requirements,

• resolve disputes,
  then we take reasonable steps to delete or de-identify it.

APP guidance emphasizes that privacy policies should describe storage and destruction at a practical level.

10) Access and correction

You can request access to personal information we hold about you and request corrections if you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. Contact us using the details above.

11) Complaints

If you have a privacy complaint, contact us and describe the issue. We will:

• acknowledge your complaint within a reasonable time, and

• work with you to resolve it.

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).

(APP 1.4 expects privacy policies to explain complaints handling.)

12. Data Security

We take reasonable steps to protect personal information as required by law.

However, you acknowledge that:

• no system is immune from breach

• data transmission occurs at your own risk

• we do not guarantee security

We are not liable for unauthorized access unless required by law.

13. Data Breaches

If a data breach occurs, our obligations are limited strictly to those mandated by Australian law.
No additional liability is accepted.

14) Changes to this policy

We may update this Privacy Policy from time to time by publishing the new version on our Site.